Privacy PolicyProtecting Your Data & Digital Privacy

Welcome to Nhimex Software ("Company", "we", "our", or "us"). We are a premier digital transformation provider serving 60+ municipalities across Bangladesh, reachable via our official website at https://nhimexsoftware.com.

This Privacy Policy details how we collect, use, protect, and handle your information when you interact with our web applications, municipal service platforms, citizen portals, or mobile applications provided for Google Play Store app distribution.

If you have any questions or concerns regarding our privacy practices, please contact us directly at info@nhimexsoftware.com.

By downloading, installing, accessing, or using our website and mobile applications, you hereby consent to this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please refrain from using our digital services and applications.

We collect information to deliver efficient, transparent, and secure digital municipal services to citizens and official authorities. The personal information requested is made clear at the point of collection:

• Personal Identification Data: Full name, email address, phone number, national ID (NID) / birth certificate numbers, and mailing/holding address when creating an account or applying for municipal certificates.
• Municipal Service Data: Trade license details, property tax assessment numbers, holding tax records, grievance/complaint details, and application documents.
• Mobile Device & Technical Data: Unique device identifiers (Android ID / FCM tokens), app version, operating system, and hardware model used to deliver push notifications and verify app integrity.
• Optional Location Data: Precise or coarse location data only when requested for location-specific municipal mapping or citizen helpline features (with explicit user permission in app).

We utilize the collected information strictly for legitimate operational and municipal service purposes, including:

Nhimex Software follows standard server logging procedures. Log entries include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and click counts. These are not linked to any personally identifiable information and are strictly used for network security, server maintenance, and performance monitoring.

Our web applications use cookies and local storage tokens to remember session authentication and user preferences. You can manage or disable cookies through your browser settings, though doing so may limit certain functional features.

Data is only processed by authorized partners when necessary to fulfill services:

• Government & Municipal Authorities: Authorized municipal officials processing citizen service requests.
• Payment Gateways: Bank and Mobile Financial Service (MFS) channels (e.g., SSLCommerz, bKash, Nagad) for secure transaction processing.
• Infrastructure Providers: Encrypted cloud hosting and SMS gateway providers operating under contractual data confidentiality standards.

We enforce ISO-standard security practices, including SSL/TLS encryption for all data in transit, AES encryption for stored confidential data, firewalls, and role-based access control (RBAC).

We retain personal data only for as long as necessary to provide municipal services, satisfy legal requirements, and comply with government auditing policies.

Every user of our platform and mobile applications is entitled to the following rights:

• Right to Access: Request copies of your stored personal data.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request the deletion of your account and personal data, subject to legal municipal record retention duties.
• Right to Restrict / Object: Request restricted processing of personal data under specific circumstances.

In compliance with Google Play Store Developer Policies, users who register via our mobile applications or citizen portals can request full account deletion and personal data removal.

Protecting children's privacy is important to us. Our services are intended for general municipal citizens and are not targeted toward children under the age of 13. We do not knowingly collect Personally Identifiable Information from children under 13. If you believe a child has submitted personal information, please contact us immediately for prompt deletion.

We may update our Privacy Policy periodically to reflect technological advancements, regulatory changes, or updated Google Play developer guidelines. Any changes will be published on this page with an updated "Last Updated" timestamp.

If you have questions, inquiries, or feedback regarding this Privacy Policy or our Play Store apps, please reach out to us: